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Terms and Conditions
Pinelands Family Creations LLC
Terms and Conditions
Effective Date: 2/7/2026
Welcome to PinelandsFamilyCreations.com. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. About Us
Pinelands Family Creations LLC is a family-owned small business located in Tabernacle, New Jersey. We specialize in custom laser engraving and personalized handcrafted items.
By placing an order through our website, you agree to comply with and be bound by these Terms and Conditions.
2. Custom and Personalized Products
Many of our items are custom-made or personalized.
Customer Responsibility
Customers are responsible for:
Pinelands Family Creations LLC is not responsible for errors submitted by the customer.
3. Product Variations
Due to the handmade and laser engraving process, slight variations may occur including:
These variations are normal and are not considered defects.
4. Pricing and Payments
All prices are listed in U.S. dollars.
We reserve the right to:
Payment must be received before production begins.
5. Production Time
Custom products require production time.
Estimated production timelines are provided but are not guaranteed. Delays may occur due to:
6. Shipping Policy
We ship within the United States unless otherwise stated.
Customers are responsible for providing accurate shipping information. Pinelands Family Creations LLC is not responsible for:
Once an item is shipped, delivery responsibility transfers to the shipping carrier.
Return, Refund, and Satisfaction Policy
We want every customer to love their order, and we stand behind the quality of our work.
7. Returns and Exchanges
Custom and Personalized Items
Due to the personalized nature of our products:
Custom or personalized items are non-refundable and non-returnable unless:
Non-Custom Items
Non-personalized items may be returned within 14 days of delivery if:
8. Damaged or Incorrect Orders
If your item arrives damaged or incorrect:
Customers must:
If approved, we will:
9. Order Cancellations
Orders may be cancelled within 24 hours of purchase if production has not started.
Once production begins, orders cannot be cancelled.
10. Satisfaction Commitment
If you are unhappy with your order, please contact us. We are a family business and will make reasonable efforts to resolve concerns. However, resolution methods are determined at our discretion based on the situation.
11. Intellectual Property
All designs, product photos, logos, and website content are the property of Pinelands Family Creations LLC.
They may not be copied, reproduced, or resold without written permission.
Customers confirm they have permission to use any logos, photos, or artwork submitted for custom engraving.
Customers assume responsibility for any copyright or trademark violations related to submitted designs.
12. Limitation of Liability
Pinelands Family Creations LLC shall not be liable for:
Our maximum liability shall not exceed the purchase price of the product.
Product Use Disclaimer
Pinelands Family Creations LLC products are intended primarily for decorative and personal use.
Customers are responsible for:
• Safe handling of engraved materials
• Keeping products away from heat or flame when applicable
• Supervising children when using or handling our products
We are not responsible for injuries resulting from misuse.
13. Product Use Disclaimer
Our products are decorative or commemorative unless otherwise stated. Customers are responsible for safe handling and proper use.
14. Privacy Policy
We respect your privacy.
We collect customer information only to:
We do not sell or share customer data with third parties except when required to fulfill orders (such as shipping providers or payment processors).
15. Governing Law
These Terms and Conditions shall be governed by the laws of the State of New Jersey.
Any disputes shall be handled in New Jersey courts.
Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the website indicates acceptance of updates.
16. Contact Information
Pinelands Family Creations LLC
Tabernacle, New Jersey
Email: pinelandsfamilycreations@gmail.com
Website: PinelandsFamilyCreations.com
Return, Refund, and Satisfaction Policy
We want every customer to love their order, and we stand behind the quality of our work.
1. Returns and Exchanges
Custom and Personalized Items
Due to the personalized nature of our products:
Custom or personalized items are non-refundable and non-returnable unless:
Non-Custom Items
Non-personalized items may be returned within 14 days of delivery if:
2. Damaged or Incorrect Orders
If your item arrives damaged or incorrect:
Customers must:
If approved, we will:
3. Order Cancellations
Orders may be cancelled within 24 hours of purchase if production has not started.
Once production begins, orders cannot be cancelled.
4. Satisfaction Commitment
If you are unhappy with your order, please contact us. We are a family business and will make reasonable efforts to resolve concerns. However, resolution methods are determined at our discretion based on the situation.
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